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UltraSENSITIVE Cleansing Lotion

Cleanses and removes make-up
Instantly calming and protecting
Redness relief

With Symsitive* * =reg.tm of Symrise AG, Germany

Instantly calms and soothes hypersensitive and redness-prone skin

Sustainability & Environment

Free of Microplastics (according to UNEP definition)

Foldingbox made of FSC certified paper

Learn more about our sustainability program

Product Info

The Eucerin Hypersensitive Skin ranges - UltraSENSITIVE and AntiREDNESS - tackle the three consistent factors in hypersensitive skin: a compromised skin barrier, hyper-reactive sensory fibres and redness, often caused by inflammation. These factors are known collectively as the Hypersensitive Skin Triangle.

The first and most important step in caring for hypersensitive skin is ensuring that it is effectively cleansed without irritating or harming the already defective skin barrier or the underlying hyper-responsive sensory fibres. Because hypersensitive skin has a compromised skin barrier it is susceptible to irritations and the sensory fibres in the epidermis are easily activated by stressors. This leads to unpleasant feelings on the skin which sufferers describe as, among other things, burning or stinging.

Eucerin UltraSENSITIVE Cleansing Lotion leaves hypersensitive (including redness/Rosacea/Couperose-prone skin) thoroughly cleansed while its 'pure' formula contains only a limited number of ingredients to minimise intolerance and allergic reactions. The UltraSENSITIVE Cleansing Lotion has no surfactants, and is very gentle to the skin, yet it is powerful enough to remove make-up.

Eucerin UltraSENSITIVE Cleansing Lotion contains SymSitive*, an innovative active ingredient especially developed for hypersensitive skin. It acts as a sensitivity regulator at the source of the hyper-reactivity, minimising sensory fibre activation and, in turn, soothing hypersensitivity instantly. Eucerin UltraSENSITIVE Cleansing Lotion instantly calms and soothes irritation and relieves redness, making it a fundamental part of the daily care routine for hypersensitive skin. Following cleansing, use Eucerin UltraSENSITIVE Soothing Care Dry skin or Eucerin UltraSENSITIVE Soothing Care Normal to combination skin when the dominant skin problem is an unpleasant skin feel such as burning, stinging or itching. If skin shows visible signs of redness, there are signs of inflammatory skin diseases like Rosacea, or if an SPF is wanted, use Eucerin AntiREDNESS Soothing Care or Eucerin AntiREDNESS Concealing Day Care SPF 25. As with all products in the Hypersensitive Skin ranges, Eucerin UltraSENSITIVE Cleansing Lotion uses anti-contamination packaging with a dual valve system. * =reg.tm of Symrise AG, Germany

Clinical and dermatological studies

high tolerability and excellent efficacy on hypersensitive skin, including Rosacea and Couperose-prone skin

How to use


Eucerin UltraSENSITIVE Cleansing Lotion is a 'pure' formula which means it only contains a limited number of ingredients and is free from preservatives (including parabens), paraffins, fragrances and alcohol.


  • For thorough cleansing, redness relief and instant and long-lasting skin comfort apply twice daily.

For your daily routine

Step 1

Apply 1-2 pumps daily, every morning. Gently smooth over moistened face and neck

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Step 2

Remove with a cotton pad or lukewarm water.
Repeat every evening.

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Step 3

Apply your care daily in the morning and/or night. Massage gently into the face, neck and décolleté.

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How it works

As hypersensitive skin typically has a weakened skin barrier it is more prone to irritations and hyper-reactive skin sensory fibres are easily activated by stressors. The purity of the formula and its anti-contamination packaging help to minimise intolerance or allergic reactions.

When skin is sensitive the sensory fibres in the epidermis react faster and much stronger than in normal skin, triggering unpleasant skin sensations. SymSitive* is the first active ingredient to regulate skin sensory fibre activation, soothing very sensitive skin and offering instant relief. Because the skin nerve fibres are less irritable they don’t over-react to stressors. Over time hypersensitive skin's tolerance threshold is increased and hypersensitive skin is calmed.

* =reg.tm of Symrise AG, Germany

FAQ (3)

  • Why does hypersensitivity occur?

    Eucerin has identified three aspects to hypersensitive skin: a compromised skin barrier, hyper-responsive sensory fibres in the epidermis and redness, often caused by inflammation. As many of the symptoms are non-visible the sensations experienced by sufferers are subjective but many report feelings of stinging or burning. These sensations can be accompanied by dryness, redness and may develop into Couperose-prone skin or Rosacea.

  • When should I use Eucerin UltraSENSITIVE Cleansing Lotion?

    You have hypersensitive and Rosacea/Couperose-prone skin and want a gentle but effective cleanser that is ideal for your needs.
    You have hypersensitive and Rosacea/Couperose-prone skin and need a cleansing lotion that can remove make-up.

  • When should I don´t use Eucerin UltraSENSITIVE Cleansing Lotion?

    You suffer from acne-prone skin but do not have symptoms of hyper-reactive sensitivity. If this is the case try Eucerin DermoPURIFYER Cleanser.
    You have normal to combination sensitive skin with none of the sensations associated with hypersensitive skin.
    Try Eucerin DermatoCLEAN Refreshing Cleansing Gel.
    You have normal to dry skin with none of the sensations associated with hypersensitive skin. Try Eucerin DermatoCLEAN Mild Cleansing Milk.

Complete the routine

Our brand values

Pioneers in skincare

We deliver a holistic dermo-cosmetic approach to protect your skin, keep it healthy and radiant.

Recommended by dermatologists

We work together with leading dermatologist and pharmacist partners around the world to create innovative and effective skincare products they can trust and recommend.

Committed to innovation

For over 100 years, we have dedicated ourselves to researching and innovating in the field of skin science. We believe in creating active ingredients and soothing formulas with high tolerability that work to help you live your life better each day.